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delivers a complete shopping experience, with a seamless and differentiating solution that is more modern

Microsoft Dynamics AX for Retail

A dynamic retail solution

Microsoft Dynamics for Retail enables retailers of all sizes, all around the world, to be dynamic. It delivers a complete shopping experience, with a seamless and differentiating solution that is more modern, more mobile, and more global. End-to-end capabilities, from modern point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, financials, and more, can be deployed in the way that makes the most sense for your business.

Create a complete omni-channel experience

Omni-channel is all about being connected to those channels where your customers shop. It’s about providing information, along with easy and consistent shopping experiences, and encouraging customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement with the retailer.

Customers shop on their terms

Today’s customers live in a connected world and are well informed when making a purchase—before they even walk into a store. In a time when customers are shopping on their terms, retailers need to find ways to better serve and provide them with amazing in-store experiences! To best engage customers, retailers must empower their employees to provide excellent customer service. This is where point of sale (POS) can becomepoint of service—using rich clienteling capabilities in the Microsoft Dynamics modern POS solution

A comprehensive transaction reconciliation solution

This service provides customers with a centralised, automated system for all transaction types minimising the financial administration overhead by reconciling transaction data efficiently. It effectively equips the merchant with the capability to determine the root cause of any unmatched transactions and ultimately to manage the resolution of any exceptions.


Optimizing And Connecting Your Operations

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Microsoft Case Studies


Covirán is a cooperative food retailer with a presence in Spain and Portugal, with more than 2,700 partners, 3,200 stores and 14,000 employees. Their main objective was to incorporate their partners into the Covirán technology platform.

All of this was only offered to them by a platform like Microsoft Dynamics AX, a fully integrated, end-to-end solution

Jack Wolfskin

Jack Wolfskin is one of the leading manufacturers in Europe for functional outdoor apparel, footwear and equipment.

Microsoft Dynamics supports Jack Wolfskin’s international expansion.

Ashley Furniture

To support growth, Ashley Furniture chose to implement Microsoft Dynamics for Retail. Bob White, the company’s Executive Vice President and CIO says, “As we grow from a four billion dollar a year company to a ten billion dollar a year company, Microsoft Dynamics for Retail will be there, helping us open stores at the rate we need while supporting our shift to omni-channel retail—something that no other furniture company is doing today and that will help us differentiate from the competition.

Delta Airlines

In today’s connected, customer-centric world, it’s all about the customer experience. For companies in the highly competitive airline industry, it’s even more important. That’s why Delta Air Lines has partnered with Microsoft to stand apart from the competition by developing technology solutions that transform the travel experience for customers