It is clear that the focus of the retail experience has expanded well beyond the walls of the physical store, and now includes everything from the retailer’s website and call centre to marketplaces and social networks. With such a diverse range of customer ‘outlets’ the need for technology to utilise these expanding channels and meet growing customer demands is growing ever more pertinent.
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HSO Retail’s unique customer centric approach combined with the proven Microsoft Dynamics AX platform enables retail organisations to rapidly change to meet customer demands, take advantage of new business opportunities and stay ahead of the competition.
Call centres are fast becoming the key to successful customer service and are likely to play a major role in most operations – whether selling from a store, through the Internet, by direct sales or a combination of thereof.
Microsoft Dynamics AX 2012 Retail is an ERP solutionFIND OUT MORE
Online spending is now a significant percentage of many retailers’ overall revenue. But with rising consumer expectations for a seamless multi-channel shopping expereince, retailers are faced with a lack of multi-channel operational efficiencies and lingering technical shortfalls.
Many retailers rushed to build online channels to meet growing customer demand. Unfortunately long-term multi-channel implications were often not part of the initial design. Legacy investments in standalone, first generation software continue to inhibit growth for many retailers.
Microsoft Dynamics AX 2012 Retail is a full featured ERP
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Meeting the demands of the modern consumer requires business processes and systems that are seamless, cost effective, fast, flexible and 100 percent orientated around your customer’s needs.
As a franchised business, this is even more crucial. Your success will be down to just more than the quality of your franchisor.
Microsoft Dynamics AX 2012 Retail provides the answer
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A typical direct marketer is faced with a number of questions. Is the customer purchasing on the web because of a catalogue mailing or is web investment driving purchase patterns? Should investment be made….FIND OUT MORE