Call centres are fast becoming the key to successful customer service and are likely to play a major role in most operations – whether selling from a store, through the Internet, by direct sales or a combination of thereof.
Microsoft Dynamics AX 2012 Retail is an ERP solution that enables retailers to facilitate and support all call centre activity. It provides powerful customer centric service management with offers, promotions, coupons, gift vouchers, cross-sells and back orders – all being managed through a single, fast customer service role.
Customer Service provides a view of activity across all sales channels, empowering representatives to provide personal service for customers requesting information about orders, accounts and payments.
AccTech Systems has developed a retail management solution that will provide everyone in your business with the information they need to become more effective at serving the specific needs of your customers.
Features include: email documents, catalogue request processing, backorder and purchase order information, order events logs to track modifications, as well as the ability to drill down into any shipped order to review each box, tracking information and its contents.