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Microsoft Dynamics AX 2012 Retail for Call Centers

Call centres are fast becoming the key to successful customer service and are likely to play a major role in most operations – whether selling from a store, through the Internet, by direct sales or a combination of thereof.


Microsoft Dynamics AX 2012 Retail is an ERP solution that enables retailers to facilitate and support all call centre activity. It provides powerful customer centric service management with offers, promotions, coupons, gift vouchers, cross-sells and back orders – all being managed through a single, fast customer service role.


Customer Service provides a view of activity across all sales channels, empowering representatives to provide personal service for customers requesting information about orders, accounts and payments.


AccTech Systems has developed a retail management solution that will provide everyone in your business with the information they need to become more effective at serving the specific needs of your customers.

Features include: email documents, catalogue request processing, backorder and purchase order information, order events logs to track modifications, as well as the ability to drill down into any shipped order to review each box, tracking information and its contents.

In addition, all communications can be recorded at the customer, sales order and invoice level. The customer service application also displays customer statistics that show last order date, order frequency and the value of previous purchases.


The AccTech Retail solution can help you with:

  • Call management – inbound and Outbound management
  • TAPI Integration – TAPI enabled phone system interface
  • Advanced CRM – extensive suite of tools to drive customer understanding and customer centric behaviour
  • Customer Service – world class customer service capabilities to recruit, retail and serve your customers
  • Increase Sales – powerful, sales and offer management
  • Stock management – Real Time stock visibility across all channels across your entire supply chain


Learn more about MS Dynamics AX for retail